Select Search on the taskbar, type Command prompt. Run network commands. Try running these network commands to manually reset the TCP/IP stack, release and renew the IP address, and flush and reset the DNS client resolver cache: For more info, see Connect to a Wi-Fi network in Windows. This can do two things-help you get an internet connection and help you narrow down the source of the problem. If your router is a Wi-Fi router, try to connect to Wi-Fi and see if you can get connected. If it does, it might be a problem with the first cable.Ĭonnect to Wi-Fi instead. If one Ethernet cable doesn’t work and you have another one nearby, try the other Ethernet cable to see if that works. If there’s an error, such as one that says Action needed, select Ethernet to view your Ethernet connection settings. Make sure it says Connected underneath the network connection name. Check your Ethernet connection status at the top of the screen. On your PC, try to connect again using the Ethernet connection.Ĭheck the network status in Settings. You can usually tell when they’re ready by looking at the status lights on the two devices. Wait a few minutes for the modem and router to fully power on. Plug your router back into the power source. Plug the modem back into the power source.

If you had to remove the battery from the modem, put it back in. If you unplug the modem and lights stay on, remove the battery from the modem. Unplug the power cable for the modem from the power source. Unplug the power cable for the router from the power source. Note: If you have a cable modem/Wi-Fi router combo device, you only need to follow the steps for the single device.

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